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Returns & Exchanges

Returns & Exchanges

RETURNS & EXCHANGES

If you would like to return your item(s) for exchange or refund, please send an email within 48 hours to love letters@shopumami.nl and let us know what you’d like to return, the reason for your return and if you would prefer to exchange your item(s) or have a refund. Once your email is confirmed, you will receive the address to send your return to. If you are not fully satisfied with your purchase simply return the unused item in its original condition within 14 days of receipt and we will provide you with a refund or an exchange. If you want to return your order please use a traceable or insured method such as a recorded delivery, with obtain a proof postage from your Post Office. After we received the return you will receive a refund of the item(s) amount. The cost for return from your home to the webshop is for own account.The money will be refunded as soon as

possible after receiving your return (with a maximum of 8 days).We will refund the money to the same account as which you paid with.
if you notice a shipping error you must notify customer service within 24 hours of receipt of the shipment. Returns must be in original condition. UMAMI will not accept any item returned with obvious signs of wear. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. We may require evidence – e.g photographs to validate that a product is faulty.

Please note:
– Items must be returned in their original condition as they were posted.
– Please use a traceable or insured method such as a recorded delivery.
– Obtain a proof postage from your Post Office.
– We do not offer returns on jewellery products unless faulty.
– We cannot refund for items that are lost on their way back to UMAMI.
– We reserve the right to refuse refunds on any items believed to have been worn or damaged since dispatched from UMAMI.

We are pleased to offer this in addition to the statutory rights.

If you have a question about the returns information, your order
or something else, feel free to send us an email to loveletters@shopumami.nl or call us on +31(0)657583495