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Frequently Asked Questions

Can I return or exchange items that were purchased on sale?

All final sale items can only be exchanged. For our full return & exchange check our Policy.

Do you have a store?

For now we like to rock it online! In the future were going to show our collection on festivals and hope to open up a pop-up store in Amsterdam anytime soon. And maybe someday we have our own store.

How can I track my order?

Once your order has been shipped, you will be emailed your tracking information. If you are unable to access this email or did not receive it, please contact us at loveletters@shopumami.nl

How can I change something in my order?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-5 hours and you will be unable to make any changes once it’s been processed.